1. Return Request Period
To protect our customers’ shopping rights, we offer a return request service. Customers wishing to return an item must contact us to submit a request within 30 days of receiving the product. Return requests submitted after this 30-day period may not be approved.
The return period begins on the date the customer actually signs for the delivery. Upon receipt, customers should promptly inspect the product’s appearance, quantity, and overall condition. If any issues are found, please contact us immediately so we can verify and address the matter without delay.
When submitting a return request, customers should provide the order number, purchase details, reason for the return, and a description of the product’s condition to facilitate our review process.
2. Requirements for Returned Items
Items submitted for return must remain in a condition suitable for resale. They should show no signs of significant use or man-made damage, and—whenever possible—retain their original packaging, accessories, installation instructions, and related attachments.
Due to the specific requirements regarding packaging, shipping, and product integrity associated with furniture, we may be unable to accept returns if the item has been fully assembled, shows man-made damage, is missing parts, is soiled, has been modified, or is otherwise unsuitable for resale.
Customers should retain the product packaging materials after delivery so they can be used to ship the item back if a return is approved.
3. Return Request Process
Before returning an item, customers must submit a return request via the contact methods listed on our website and await confirmation. We may be unable to process refunds for items returned without prior approval.
Once a return request is approved, we will provide instructions on how to proceed with the return. Customers are responsible for packing and shipping the item according to these instructions and should retain proof of shipment for future reference.
Upon receiving the returned item, we will inspect its condition. Once the item is confirmed to meet our return criteria, the refund process will begin.
4. Return Shipping Costs
If the return is due to customer preference or personal reasons—such as an incorrect purchase, size not meeting expectations, personal dislike, a change of mind, or other issues unrelated to the product itself—the customer is responsible for the return shipping costs.
If the return is due to quality issues, damage incurred during shipping, or a significant discrepancy between the received item and the order details, customers should contact us promptly and provide supporting evidence, such as photographs of the item or a description of the issue. Once the return is reviewed and approved, we will handle return-related costs based on the specific circumstances.
Return costs incurred for items sent back without prior approval may not be reimbursed.
5. Refund Processing Time
Once the returned item meets the return criteria and has passed inspection, we will submit the refund request within 3 days.
Refunds will be issued via the original payment method used at the time of purchase (e.g., credit card or PayPal).
Please note that the actual time it takes for the refund to appear in your account may vary depending on the processing speeds of different banks, credit card issuers, and payment platforms. You may contact your payment provider for information regarding the final credit date.
6. Refund Amount Details
For eligible orders, refunds will be processed based on the actual amount paid. Certain costs incurred due to customer actions, non-refundable shipping fees, or items that do not meet return criteria may be excluded from the refund.
The final refund amount will be determined based on order details, the outcome of the return review, and relevant policy requirements.
7. Return Restrictions
Returns may not be accepted in the following situations:
(1) Return requests submitted after the 30-day return period;
(2) Items showing signs of significant use or man-made damage;
(3) Items missing essential accessories or packaging;
(4) Damage caused by improper use;
(5) Items sent back without prior approval.
We recommend that customers carefully review product information, size specifications, and relevant policies before purchasing to ensure the product meets their needs.
8. Policy Acknowledgment
By placing an order, the customer acknowledges having read, understood, and accepted these return and refund terms. We will process eligible return and refund requests in accordance with this policy and strive to provide a clear and fair after-sales process.
Due to ongoing losses, the merchant has decided to clear out stock at a loss.